Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data. As changes to the law or changes to our business processes may make it necessary to adapt this data protection declaration, we ask you to read this data protection declaration regularly.
You can also control your personal settings for the use of cookies on this website via the menu in the footer "Cookie settings" or directly here.
This privacy policy applies to the Internet offering of the online store "Affenzahn", which can be accessed under the domains "www.affenzahn.com" and the various subdomains (hereinafter referred to as "our website").
The controller within the meaning of the EU General Data Protection Regulation (hereinafter: GDPR) and other national data protection laws of the member states as well as other data protection regulations is
FOND OF GmbH
Vitalisstraße 67
50827 Cologne
E-mail: info@affenzahn.com
Tel.: +49 (0) 221/956 73 228
You can reach our data protection officer at the following contact options:
Data Protection Officer of the FOND OF Group
Vitalisstraße 67
50827 Cologne
E-mail: info@affenzahn.com
Tel.: +49 (0) 221/956 73 228
Personal data is any information relating to an identified or identifiable natural person. This includes, for example, information such as your name, age, address, telephone number, date of birth, e-mail address, IP address or user behavior. Information for which we cannot (or can only with disproportionate effort) establish a link to your person, e.g. by anonymizing the information, is not personal data. The processing of personal data (e.g. the collection, retrieval, use, storage or transmission) always requires a legal basis or your consent. Processed personal data will be deleted as soon as the purpose of the processing has been achieved and there are no longer any statutory retention obligations to be complied with. If we process your personal data for the provision of certain offers, we will inform you below about the specific processes, the scope and purpose of the data processing, the legal basis for the processing and the respective storage period.
When you access and use our website, we collect the personal data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file.
When you use our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security:
Section 25 (2) no. 2 of the Telekommunikations-Digitale-Dienste-Gesetz (hereinafter: TDDDG) serves as the legal basis for the aforementioned data processing for reading stored information on your terminal device. The following processing of your personal data is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. The processing of the aforementioned data is necessary for the provision of a website and thus serves to safeguard a legitimate interest of our company.
Hosting by a third-party provider
As part of processing on our behalf, our hosting service provider, "Amazon Web Services EMEA Sàrl" (38 avenue John F. Kennedy, L-1855, Luxembourg), provides us with the services for hosting and displaying the website. All data collected as part of the use of this website or in the forms provided for this purpose in the online store as described below are processed on its servers. Processing on other servers only takes place within the framework explained in this declaration.
Your data is generally stored on servers within the EU/EEA. In exceptional cases, however, the above-mentioned service provider reserves the right to transfer personal data to the USA in this context. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection according to EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse.
In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
We collect your data when you provide it to us as part of your order. A customer account is automatically opened when you place an order. Mandatory fields are marked as such, as in these cases we require the data to open the customer account and you will otherwise not be able to complete the account opening process.
The following data is collected when the customer account is created:
You can access your customer account via a link in the order confirmation and directly via the website. In your customer account, you have the option of finding out about the order status or initiating a return or complaint (more on this below). In individual cases, you can cancel or change your order. Your data will also be saved for future orders.
We process the data provided by you in accordance with Art. 6 para. 1 lit. b) GDPR for contract processing.
After complete deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. We also collect your data when you register by entering your e-mail address in the mandatory field provided and a customer account is automatically opened. You will then receive a link via which you can access your customer account. As soon as you place an order, the data entered as part of your order will automatically be added to your customer account.
In addition, we collect your e-mail address if you enter it in the mandatory field provided for logging into the customer account, even if you are not yet registered and have not opened a customer account in the past. You will then also receive a link via which you can register and open a customer account. If you do not click on the link contained in the e-mail and do not open a customer account within three months, your data will then be deleted, provided that there are no statutory retention periods to the contrary.
In this case, the legal basis for the creation of the customer account is your consent and thus Art. 6 para. 1 lit. a) GDPR.
Deletion of your customer account is possible at any time and can be done by sending a message to the contact option described above.
We also collect your email address to inform you about new features and benefits related to your account. For this purpose, we use the email address you provided during registration to contact you by email.
In this case, the legal basis for sending the information by email is our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR, which allows us to send you relevant information and updates relating to your customer account that improve your user.
You can object to this contact at any time by sending a message to the contact option described above or by clicking on the link provided in each e-mail. As soon as you delete your customer account, your e-mail address will also be deleted and you will no longer receive e-mails containing information about the customer account.
3.3.1 Purchase process
On our website, we offer you the opportunity to purchase our products by providing personal data. The data required for this is entered into an input mask and transmitted to us and stored. Mandatory fields are marked as such, as in these cases we require the data to open the customer account and you will otherwise not be able to complete the account opening process. Data will only be passed on to third parties in the cases listed below.
The following data is collected during the ordering process:
When processing your personal data required to fulfill a purchase contract concluded with us, Art. 6 para. 1 lit. b) GDPR serves as the legal basis.
Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. Further storage may take place in individual cases if this is required by law.
3.3.2 Payment in advance
On our website we offer you the option of paying in advance. Data will only be passed on to third parties in the cases listed below.
The following data is collected as part of the payment process:
When processing your personal data required to fulfill a purchase contract concluded with us, i.e. in particular for payment processing, Art. 6 para. 1 lit. b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. In some cases, we may also be legally obliged to transfer the data concerning you in accordance with the implementation of strong customer authentication under Directive EU 2015/2366 (PSD 2) or the Act Implementing the Second Payment Services Directive (Zahlungsdiensteumsetzungsgesetz - ZDUG). Insofar as we are legally obliged to transfer data, Art. 6 para. 1 lit. c) GDPR in conjunction with the corresponding provisions of Directive EU 2015/2366 (PSD 2) or the Payment Services Implementation Act (Zahlungsdiensteumsetzungsgesetz - ZDUG) is used as the legal basis.
Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. Further storage may take place in individual cases if this is required by law.
3.3.3 Payment by credit card or PayPal
If you select the payment method (credit card, PayPal), your personal data will be forwarded to the payment service provider "PAYONE" (PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany) commissioned by us and to the credit institution or online payment service commissioned with the payment. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
The following data is transmitted to the payment service provider and credit institutions involved as part of payment processing:
When processing your personal data required to fulfill a purchase contract concluded with us, i.e. in particular for payment processing, Art. 6 para. 1 lit. b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. In some cases, we may also be legally obliged to transfer the data concerning you in accordance with the implementation of strong customer authentication under Directive EU 2015/2366 (PSD 2) or the Act Implementing the Second Payment Services Directive (Zahlungsdiensteumsetzungsgesetz - ZDUG). Insofar as we are legally obliged to transfer data, Art. 6 para. 1 lit. c) GDPR in conjunction with the corresponding provisions of Directive EU 2015/2366 (PSD 2) or the Payment Services Implementation Act (Zahlungsdiensteumsetzungsgesetz - ZDUG) is used as the legal basis.
Once the contract has been completed and the purchase price has been paid in full, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. Further storage may take place in individual cases if this is required by law.
If you decide to pay with "PayPal" as part of your order process, your personal data will be automatically transmitted to PayPal via the payment service provider PAYONE described above. PayPal is an offer from PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal acts as an online payment service provider and trustee and offers buyer protection services.
The personal data transmitted to PayPal is regularly first name, surname, address, e-mail address, IP address or other data required for payment processing. Personal data relating to the respective order (e.g. number of items, item number, invoice amount and taxes and other invoice information) is also required to process the purchase contract.
This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 para. 1 lit. f) GDPR). In this context, we pass on the aforementioned data to PayPal insofar as it is necessary for the fulfillment of the contract (Art. 6 para. 1 lit. b) GDPR).
PayPal also reserves the right to collect personal data from the buyer. According to PayPal, this may include the following information:
PayPal may pass on your personal data to affiliated companies and service providers or subcontractors insofar as this is necessary to fulfill the contractual obligations or the data is processed on behalf of PayPal.
The personal data transmitted by us to PayPal may be transmitted by PayPal to credit agencies. The purpose of this transmission is to check identity and creditworthiness. PayPal uses the result of the credit check, taking into account the statistical probability of non-payment, for the purpose of deciding on the provision of the respective payment method. The credit check may contain probability values (so-called score values). If score values are included in the result of the credit check, they are based on a scientifically recognized mathematical-statistical procedure.
You can find out which credit agencies are involved here: https://www.paypal.com/de/webapps/mpp/ua/privacy-full#rAnnex.
You have the option to revoke your consent to the processing of your personal data at any time from PayPal. However, the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal, provided that the personal data must be processed, used or transmitted for contractual payment processing.
You can view PayPal's privacy policy at https://www.paypal.com/en/webapps/mpp/ua/privacy-full.
Once the contract has been completed and the purchase price has been paid in full, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. Further storage may take place in individual cases if this is required by law.
3.3.4 Delivery by shipping company
In order to fulfill the contract in accordance with Art. 6 para. 1 lit. b) GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have given us your express consent for the purpose of delivery notification or coordination during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 para. 1 lit. a) GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described above or directly to the shipping service provider at the contact address listed below:
DHL Parcel GmbH
Sträßchensweg 10
53113
Bonn
After revocation, we will delete your data provided for this purpose, unless statutory retention obligations prevent this.
We offer you the option of extending the warranty for your purchased items to three years via our website. Our service provider "Airtable" (Airtable Inc., 799 Market Street, 8th Floor, San Francisco, CA 94103, USA) provides this service for us, so that the service provider receives your data.
To do this, we need information about the brand, the item, the date of purchase and the proof of purchase, the name of the retailer from whom you purchased the item, your first and last name, your address and your e-mail address. You can also voluntarily provide us with your telephone number.
The online warranty extension is to be regarded as part of the fulfillment of the contract and data processing is permitted under Art. 6 para. 1 lit. b) GDPR.
In this context, personal data may be transferred to countries outside the EU/EEA, in particular to the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection by EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
We store your data until the warranty period expires and then delete your data, unless tax or commercial retention periods require longer storage.
You can return the items you have ordered in our online store to us within 30 days. You can access our self-service portal via a link in the order confirmation. In this portal, you have the option of initiating a return. In this case, send the items back to us and enclose the withdrawal form containing your name, customer number and information about the returned items.
The processing of the return is part of the fulfillment of the contract, so the legal basis for the processing by us as the controller is Art. 6 para. 1 lit. b) GDPR.
A returns label must also be created. You can do this in our self-service portal. In particular, we process your first and last name, e-mail address and address data there, which we forward to DHL via an interface. In this context, your data will only be stored by us for the purpose of forwarding and then deleted. DHL is responsible for further data processing.
Alternatively, you can also follow the instructions at Service, Returns. There we will direct you to an input page of the shipping service provider DHL, where you must enter the above-mentioned data required for shipping. DHL is responsible for this data.
Further information can be found on this page: Data protection (dhl.de).
You have the option of making a complaint about purchased items via our website. In order to process your complaint, we process your first and last name, your address, your e-mail address as well as information about the item you are complaining about and, if applicable, your telephone number. Our service provider "Airtable" (Airtable Inc., 799 Market Street, 8th Floor, San Francisco, CA 94103, USA) provides this service for us, so that the service provider receives your data.
This is done as part of the fulfillment of the contract in accordance with Art. 6 para. 1 lit. b) GDPR. The data transmitted for the processing of your complaint will be transmitted to a company commissioned by us to process your product complaint as part of the fulfillment of the contract (Art. 6 para. 1 lit. b) GDPR).
We store your data for as long as this is necessary for the complaints process and then delete your data, unless retention periods under tax or commercial law require longer storage.
On our website, you can use our store finder to find out from which retailer in your area you can buy our products. We use software from the service provider Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) for our finder.
You have the option of finding the nearest retailer of our goods without providing personal data. If you consent to the location search, we will show you the nearest retailer based on the location determined. The legal basis for the location determination is your consent and thus Art. 6 para. 1 lit. a) GDPR.
Your data will be deleted as soon as it is no longer required for the purposes for which it was collected or you withdraw your consent and there are no statutory retention periods to the contrary.
On our website, we offer you the opportunity to take part in competitions via a form at irregular intervals.
If you make use of the competition form, we process the following personal data about you:
o E-mail address o Salutation (optional) o First and last name (optional)
We collect and process the personal data of competition participants only to the extent necessary for participation in the competition. In individual cases, depending on the competition, we may collect further personal data, about which we will inform you accordingly.
You are free to decide whether to provide us with this data. However, we cannot comply with your request to participate without your e-mail address. The purpose of providing your e-mail address is to identify you as a one-time participant and to inform you if you win.
Your personal data will not be transferred to third parties.
The data processing described above for the purpose of participating in the competition is carried out in accordance with Art. 6 para. 1 lit. b) GDPR.
As soon as a competition has ended and the winners have been drawn and notified, your personal data processed via the competition form will be deleted. Relevant statutory retention periods remain unaffected by this. During the statutory retention period, your personal data will be blocked and not used for any other data processing.
Visitors to our website can use the options listed below to contact us. In particular, we process the personal data that you transmit to us in this context.
Within the scope of the options listed below - with the exception of the communication via telephone listed under 3.9.5 - the Ultimate AI Chatbot, from Ultimate Enterprises Oy, Address: Erottajankatu 15-17, 00130 Helsinki, Finland, is used to support customer service with regard to various customer inquiries. The Ultimate AI Chatbot produces either long or short answers. It records conversations so that they can be tracked. It also collects topics requested by customers and extracts frequently asked questions from archived conversations with the service department. This data can be used to improve the Ultimate AI Chatbot. The Ultimate AI Chatbot is integrated with the Zendesk ticket system, but also with the ERP system, so that it can also provide information on the status of the order or credit note or the processing status. The Ultimate AI Chatbot will only use the data you provide in accordance with our instructions and to improve its own service.
The legal basis for the use of the Ultimate AI Chatbot is the legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR in fast, technical customer communication that is available at all times. If you have inquiries about your order and the Ultimate KI Chatbot responds, Art. 6 para. 1 lit. b) GDPR is the legal basis for data processing.
Further information on data processing by Ultimate.ai can be found in Ultimate.ai's privacy policy at: https://www.ultimate.ai/security-privacy.
3.9.1 WhatsApp
You have the option of contacting us via the messenger service WhatsApp. This is a service provided by "WhatsApp" (WhatsApp Ireland Limited, WhatsApp Legal Department, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). WhatsApp is part of Meta Platforms Inc, 1601 Willow Road, Menlo Park, California 94025, USA ("Meta").
Specifically, we use the WhatsApp Business API, a technical interface that is managed by our technical service provider "Zendesk" (Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102, USA). This encryption of the communication does not give the provider of the messenger service access to the content of the communication, but only to so-called metadata (e.g. about the participants and time period of a communication).
We only process the information and data that you share with us during the chat conversation. This includes, for example, your first and last name, your telephone number, your messenger ID, your profile picture and your message history with us. WhatsApp uses this data to share it within the Facebook group for unspecified purposes (for more information on data processing by WhatsApp, see https://www.whatsapp.com/legal/?eea=1#privacy-policy).
The use of our WhatsApp channel is completely voluntary for you and you can of course also contact us by other means (e.g. email or telephone). Section 25 (2) no. 2 TDDDG serves as the legal basis for any associated storage of information on your end device and its subsequent readout. The following processing of your personal data is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. If your contact is aimed at the conclusion of a purchase contract, the legal basis is Art. 6 para. 1 lit. b) GDPR.
For your own protection of your personal data, please refrain from providing us with special categories of personal data within the meaning of Art. 9 para. 1 GDPR (for example: health data).
The metadata described above may be transferred to the provider of the Messenger service in the USA. Furthermore, your personal data may be transferred outside the EU/EEA to the USA through the transfer to the technical service provider described above. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection by EU standards. Due to the lack of an adequacy decision and without appropriate safeguards, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly also without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
The data provided and the message history with our Service Desk will be stored for follow-up questions and subsequent contact and, after the purpose of storage has ceased to apply, deleted in accordance with data protection regulations, provided that there are no statutory retention periods to the contrary.
3.9.2 Web chat
If you contact us via web chat, we use the provider "Zendesk" (Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102, USA) to process customer inquiries. The legal basis for the associated storage of information on your end device and its subsequent readout is Section 25 (2) No. 2 TDDDG. The following processing of your personal data is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. If your contact is aimed at the conclusion of a purchase contract, the legal basis is Art. 6 para. 1 lit. b) GDPR. The provider "Zendesk" also receives access to the personal data that you share with us via the web chat. You can find more information on this in the privacy policy of "Zendesk" (https://www.zendesk.de/company/privacy-and-data-protection/).
For your own protection of your personal data, please refrain from providing us with special categories of personal data within the meaning of Art. 9 para. 1 GDPR (for example: health data).
The data provided and the message history with our Service Desk will be stored for follow-up questions and subsequent contact and, after the purpose of storage has ceased to apply, deleted in accordance with data protection regulations, provided that there are no statutory retention periods to the contrary.
3.9.3 E-mail
We offer you the opportunity to send us your request by e-mail. In addition to your e-mail address, we process the information and data that you provide to us in this way. We use the Zendesk ticket system, a customer service platform from Zendesk Inc, 989 Market Street #300, San Francisco, CA 94102, USA, to process customer inquiries.
The legal basis for any associated storage of information on your end device and its subsequent readout is Section 25 (2) No. 2 TDDDG. The subsequent processing of your personal data is based on our legitimate interest in accordance with Art. 6 (1) (f) GDPR. If your contact is aimed at the conclusion of a purchase contract, the legal basis is Art. 6 para. 1 lit. b) GDPR.
For your own protection of your personal data, please refrain from providing us with special categories of personal data within the meaning of Art. 9 para. 1 GDPR (for example: health data) without separate encryption. In this context, personal data may be transferred to countries outside the EU/EEA, in particular to the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection by EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. Furthermore, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
The data provided and the message history with our Service Desk will be stored for follow-up questions and subsequent contact and, once the purpose of storage no longer applies, deleted in accordance with data protection regulations, provided that there are no statutory retention periods to the contrary.
Further information on data processing by Zendesk can be found in Zendesk's privacy policy at: https://www.zendesk.com/trust-center/?_ga=2.223594652.626382552.1722242688-1289215279.1722242688.
3.9.4 Telephone
You can contact us by telephone to clarify your request. We will process the personal data that you provide to us during the conversation. We use the Zendesk ticket system, a customer service platform from Zendesk Inc, 989 Market Street #300, San Francisco, CA 94102, USA, to process customer inquiries.
The legal basis for any associated storage of information on your end device and its subsequent readout is Section 25 (2) No. 2 TDDDG. The subsequent processing of your personal data is based on our legitimate interest in accordance with Art. 6 (1) (f) GDPR. If your contact is aimed at the conclusion of a purchase contract, the legal basis is Art. 6 para. 1 lit. b) GDPR.
For your own protection of your personal data, please refrain from providing us with special categories of personal data within the meaning of Art. 9 para. 1 GDPR (for example: health data).
In this context, personal data may be transferred to countries outside the EU/EEA, in particular to the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection by EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
The data provided and the message history with our Service Desk will be stored for follow-up questions and subsequent contact and, after the purpose of storage has ceased to apply, deleted in accordance with data protection regulations, provided that there are no statutory retention periods to the contrary.
Further information on data processing by Zendesk can be found in Zendesk's privacy policy at: https://www.zendesk.de/company/privacy-and-data-protection/.
Zendesk, Inc. is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/list.
We only pass on your personal data to third parties if:
o you have given your express consent to this in accordance with Art. 6 para. 1 lit. a) GDPR o this is legally permissible and necessary for the fulfillment of a contractual relationship with you in accordance with Art. 6 para. 1 lit. b) GDPR o there is a legal obligation for the disclosure pursuant to Art. 6 para. 1 lit. c) GDPR o the disclosure pursuant to Art. 6 para. 1 lit. f) GDPR is necessary to safeguard legitimate company interests, as well as to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data.
You can find out which data processing this concerns in the specific case below the respective data processing described.
Furthermore, in certain cases we are obliged by law to pass on your personal data to third parties. This is the case, for example, if there is a suspicion of a criminal offense or misuse of our website. We are then obliged to pass on your data to the responsible law enforcement authorities. In addition, your data will only be stored in our database and on our servers or those of our processors.
We offer you the Affenzahn newsletter service. With your consent, you can subscribe to our newsletter, with which we inform you about new products, events, competitions and current offers.
How do I register?
We use the so-called double opt-in procedure for sending our newsletter, which requires registration, i.e. we will only send you a newsletter if you have previously expressly consented to us activating the newsletter service. You must also confirm that the e-mail address you have provided belongs to you. For this purpose, we will send you a notification e-mail and ask you to confirm that you are the owner of the e-mail address provided by clicking on a link contained in this e-mail.
What data is recorded and how?
When you register for a newsletter, we automatically save your IP address and the time of registration and confirmation. This enables us to prove that you have actually registered and, if necessary, to detect any misuse of your e-mail address.
The only mandatory information for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and is used to address you personally. We use the resulting data exclusively for sending the requested information and offers.
In order to constantly improve your shopping experience and to protect you from unnecessary advertising, we use the information you provide and automatically generate to design individual advertising tailored to you and your interests. For example, we use confirmations of receipt and read receipts of e-mails, your order history, the date and time of your visit to the homepage or product pages that you have visited. We create a profile about you by combining all the information that you have provided to us directly or indirectly. The analysis and evaluation of this information enables us to send you personalized advertising. Our aim is to make our advertising more useful and interesting for you. In this way, we want to prevent indiscriminate advertising and only send you advertising, for example in the form of newsletters or product recommendations in e-mails, which correspond to your interests.
We generally process the following personal data from you:
Name
Address
E-mail address
IP address
Payment, purchase and transaction information (if this is available to us)
Browsing information
Information on behaviors and preferences (if available to us)
We use the newsletter software Mailjet, a service of Mailgun Technologies, Inc. 112 E Pecan St #1135 San Antonio, TX 782, USA, to provide, process and send the newsletter. Mailgun is prohibited from passing on your data to third parties without authorization or using it for purposes other than sending newsletters.
The legal basis for the processing of data after registration for the newsletter by the user is Art. 6 para. 1 lit. a) GDPR if the user has given consent. If you do not wish to receive individual advertising, you can revoke your consent to the newsletter service at any time with effect for the future (see below). If your child has not reached the age of 16, we will only collect your children's personal data after you have given your consent in accordance with Art. 6 para. 1 lit. a) GDPR in conjunction with Art. 8 para. 1 GDPR in connection with the newsletter order for the purpose of adapting the newsletter in order to send you age-appropriate information and product recommendations. You can also revoke this consent at any time with effect for the future (see below).
In this context, personal data may be transferred to Mailgun in the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection according to EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
Further information about the provider can be found here.
How do I unsubscribe?
You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in every newsletter e-mail or by sending an e-mail to info@affenzahn.com or by sending a message to the contact details given in the imprint. Your e-mail address and optional title and name will be stored for as long as you have subscribed to the newsletter. After you unsubscribe from the newsletter, your e-mail address and other data will be deleted. Your data will be stored for 5 years and then properly deleted, unless they are subject to statutory retention periods.
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for products similar to those already purchased from our range by e-mail on the basis of Section 7 (3) UWG. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an advertising approach to our customers. The legal basis is therefore Art. 6 para. 1 lit. f) GDPR. You can object to this use of your e-mail address at any time by sending a message to the contact option described above or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
We use the newsletter software Mailjet, a service of Mailgun Technologies, Inc. 112 E Pecan St #1135 San Antonio, TX 782, USA, to provide, process and send the newsletter. Mailgun is prohibited from passing on your data to third parties without authorization or using it for purposes other than sending newsletters.
In this context, personal data may be transferred to Mailgun in the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection according to EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
Further information can be found here.
In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post.
This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an advertising approach to our customers in accordance with Art. 6 para. 1 lit. f) GDPR.
You can object to the storage and use of your data for these purposes at any time with effect for the future by sending a message to the contact option described above.
We offer you the opportunity to submit reviews of our online store and your order. If we receive your e-mail address in connection with the sale of a product or service, you have submitted a review at the end of an order and have actively submitted the review to us, we reserve the right in individual cases to contact you by e-mail in order to ask follow-up questions about your review at a later date. Your rating is used for analysis and optimization purposes.
We process your personal data on the basis of your consent in accordance with Art. 6 para. 1 lit. a) GDPR.
We only process the information and data that you provide to us via your rating. This includes, for example, your e-mail address, transaction ID and browser information. The data provided and your rating will be stored for subsequent contact and deleted in accordance with data protection regulations once the purpose of storage no longer applies, provided that there are no legal retention periods to the contrary.
We use cookies on our website. Cookies are small files that are sent by us to the browser of your end device and stored there when you visit our website.
Some functions of our website cannot be offered without the use of technically necessary cookies. Other cookies, however, enable us to perform various analyses. For example, cookies are able to recognize the browser you are using when you visit our website again and to transmit various information to us. With the help of cookies, we can make our website more user-friendly and effective for you, for example by tracking your use of our website and determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly via your browser. Cookies do not cause any damage to your end device. They cannot execute programs or contain viruses.
Various types of cookies are used on our website, the type and function of which are explained in more detail below.
These cookies are required for technical reasons so that you can visit our website and use the functions we offer. In addition, these cookies contribute to a secure and compliant use of the website.
Advertising cookies (third-party provider) make it possible to show you various offers that match your interests. These cookies can be used to record the web activities of users over a longer period of time. You may recognize the cookies on different devices you use. Furthermore, certain cookies make it possible to establish a connection to your social networks and to share content from our website within your networks.
The legal basis for the use of technically necessary cookies for the associated storage of information on your end device and its subsequent reading is § 25 para. 2 no. 2 TDDDG. The following processing of your personal data is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR.
We require your consent for cookies that are not technically necessary or so-called third-party cookies. If you have given us your consent to the use of a non-technically necessary cookie on the basis of a notice ("cookie banner") provided by us on the website, the legality of the associated storage of information on your end device and its subsequent reading is governed by Section 25 (1) sentence 1 TDDDG. You can revoke this consent for the future at any time by deactivating cookies in your browser settings or in our Cookie Consent Manager.
The following processing of your personal data takes place on the basis of your expressly granted consent in accordance with Art. 6 para. 1 lit. a) GDPR. You can also revoke this consent for the future at any time by deactivating cookies in your browser settings or in our Cookie Consent Manager.
As soon as the data transmitted to us via the cookies is no longer required to achieve the purposes described above, this information will be deleted, especially if the cookies are deactivated. Further storage may take place in individual cases if this is required by law.
You can manage your cookie settings using the settings options listed below or by configuring your browser settings.
Most browsers are set to accept cookies by default. However, you can configure your browser so that it only accepts certain cookies or no cookies at all. However, we would like to point out that you may no longer be able to use all the functions of our website if cookies are deactivated by your browser settings on our website. You can also use your browser settings to delete cookies already stored in your browser or to display the storage period. It is also possible to set your browser to notify you before cookies are stored. As the various browsers may differ in their respective functions, we ask you to use the respective help menu of your browser for the configuration options.
If you would like a comprehensive overview of all third-party access to your Internet browser, we recommend that you install specially developed plug-ins.
Further information on the individual cookies used can be found in our Cookie Consent Manager. You can also manage your consent there.
Our website contains so-called hyperlinks and other linked elements to websites of other providers. When these hyperlinks are activated, you are forwarded directly from our website to the website of the other provider. You can recognize this by the change of URL, among other things.
We cannot accept any responsibility for the confidential handling of your data on third-party websites, as we have no influence on whether these companies comply with data protection regulations. This applies in particular to links to our social media channels on Instagram, Facebook, Pinterest and TikTok. Please refer directly to these websites for information on how these platforms handle your personal data.
With regard to certain processing operations, we are jointly responsible for data protection in accordance with Art. 26 GDPR, in particular with Facebook and Instagram.
In cases where we are jointly responsible for the processing with the operator, you can find the main content of the joint processing here: https://www.facebook.com/legal/terms/page_controller_addendum.
In addition to FOND OF GmbH, the following companies are responsible for the corporate websites:
Facebook (Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland)
Instagram (Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland)
Pinterest (Pinterest Europe Ltd., Palmerston House, 2nd Floor Fenian Street Dublin 2, Ireland)
TikTok (TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland)
However, you use the platforms at your own risk, in particular the interactive functions (e.g. commenting, sharing, liking, videos, images). We reserve the right to delete unlawful, racist or otherwise offensive comments that are shared on our pages. This applies, for example, to illegal or hate comments, offensive comments or images/videos.
All posts published by you on our pages remain accessible within the account for an unlimited period of time, unless we delete them due to an update of the underlying topic, a legal violation or violation of our guidelines or you delete the post yourself.
We have no influence on the deletion of your personal data by the platforms. The data protection provisions of the respective platform apply. In this context, personal data may be transferred to countries outside the EU/EEA, in particular to the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection according to EU standards. Due to the lack of an adequacy decision and without suitable guarantees, there is a particular risk that your data may be processed by US authorities for control and monitoring purposes, possibly without the possibility of legal recourse. In order to be able to guarantee adequate protection of your personal data in the event of the transfer of personal data to such so-called third countries, we have concluded so-called EU-US standard contractual clauses with the service provider. The company Meta Platforms, Inc. is certified in accordance with the EU-US Data Privacy Framework (DPF). In addition, where possible, we are in contact with the service provider to ensure the protection of your personal data with any additional measures that may be necessary.
In particular, the following personal data may be processed:
We publish and share current offers, new products, competitions and current trends about Affenzahn on the respective accounts. We also collect data for statistical purposes in order to further develop and optimize the content and to make the Affenzahn offer more attractive. The data required for this is processed and made available by the respective providers. The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Data processing is carried out in the interests of our communication and public relations work. We have no influence on the presentation, scope, type and purpose of data processing by the social media platform. In addition, your personal data is processed for market research, communication and advertising purposes. Based on your usage behavior and the resulting interests, usage profiles such as your habits, personal relationships, preferences, etc. may be created. This allows, among other things, interest-based advertisements and personalized product recommendations to be displayed within and outside the platforms that presumably correspond to your interests. This is usually done with the help of cookies that are stored on your computer in order to evaluate your user behavior. Irrespective of this, data that is not collected directly from your end devices may also be stored in your usage profiles. The storage and analysis also takes place across devices; this applies in particular, but not exclusively, if you are registered as a member and logged in to the respective platforms. As already stated, we cannot influence the companies' web tracking methods.
If you have set up a user profile on one of the above-mentioned social networks, the means, scope and purposes of processing personal data on the social networks are primarily determined by the respective platforms. If you are logged into your respective account, you enable the providers to assign your surfing behavior directly to your personal profile. In addition, the company may be able to determine your user name and possibly even your name from the transmitted data and assign this information to your personal user account with the social media service. You can prevent this by logging out of the respective account.
You can also contact us via our social media accounts. In this case, we process the data you provide to us in order to process your request. For this purpose, your data may also be transmitted to the office responsible for your request. This body could also be a third party.
You can find more information on the options to object and the processing of your data by these platforms under the following links:
FacebookPrivacy policy: https://www.facebook.com/about/privacy/Opt-out: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.comInstagramPrivacy policy: https://help.instagram.com/519522125107875
Opt-out: http://www.networkadvertising.org/managing/opt_out.asp and http://www.youronlinechoices.comPinterestPrivacy policy: https://policy.pinterest.com/en/privacy-policy
Opt-out: https://help.pinterest.com/en/article/personalization-and-dataTikTokPrivacy policy: https://www.tiktok.com/legal/page/eea/privacy-policy/enOpt-out: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data
Meta Platforms, Inc. is certified according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000GnywAAC&status=Active .
The data provided to us by the social media network operators is processed by the social media management software "Hootsuite", Hootsuite Media Inc, 111 East 5th Avenue, Vancouver, BC V5T4L1, Canada.
Hootsuite helps us to manage our business accounts on social media channels (Instagram and Facebook). The following data is processed by you:
o Profile name and profile picture of the user o Personal data that you provide to us in comments or messages
The legal basis for the processing of your personal data is Art. 6 para. 1 lit. f) GDPR. Hootsuite is used to manage our various social media business accounts. Posts can be planned, created, published, checked, liked and shared. At the same time, our social media channels can also be tracked within Hootsuite and the performance of our posts can be analyzed in order to plan further content on the social media channels and optimize our social media strategy based on this analysis. We can also use it to manage customer conversations.
In this context, personal data is transferred to countries outside the EU/EEA, in particular to Canada. Canada is a so-called third country. Third countries generally do not meet the data protection level of the EU standards. When data is transferred to a third country, suitable guarantees are required to ensure an adequate level of data protection with regard to the personal data. In order to ensure an adequate level of protection of your personal data in the event of the transfer of personal data to Canada, the European Commission has adopted an adequacy decision with regard to Canada in accordance with Art. 45 GDPR, which determines that Canada offers an adequate level of protection for personal data. The adequacy decision can be viewed at the following link EUR-Lex - 32002D0002 - EN - EUR-Lex (europa.eu). Furthermore, where possible, we are in contact with the service provider to ensure the protection of your personal data with additional measures where necessary.
You can find more information on data processing and the privacy policy of "Hootsuite" under the following links:
We use the data provided when ordering vouchers to check and process the order and to send and redeem the voucher. This also includes the documentation and processing of the data associated with the redemption of the voucher.
The following data is processed as part of the ordering of vouchers and payment processing using a voucher:
As the data subject, you have the following rights: o in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein; o in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or incomplete personal data stored by us; o in accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary o to exercise the right to freedom of expression and information; o to fulfill a legal obligation; o for reasons of public interest or o to assert, exercise or defend legal claims; o in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data if o the accuracy of the data is disputed by you; o the processing is unlawful, but you refuse to delete it; o we no longer need the data, but you need it to assert, exercise or defend legal claims or o you have lodged an objection to the processing in accordance with Art. 21 GDPR; o in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer to another controller; o in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as revocation of any consent given or objection to a specific use of data, please contact our data protection officer mentioned above.
Right of objection
Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh your interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds relating to your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims. This does not apply if the processing is for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.
